Initial checks

1. Check the power supply

Make sure your EcoFlow RIVER 2 is properly plugged into a functional power source. Use the original cable provided with the device to avoid any compatibility issues.

2. Inspect the connections

Examine the cables and ports for any signs of damage or disconnection. Loose or damaged connections may prevent the screen from turning on.

Troubleshooting procedures

1. Perform a hard reset

Press and hold the power button for 10 to 15 seconds to force a reset of the device. This action may resolve minor startup issues.

2. Charge the device

If the battery is completely drained, the screen may not turn on. Connect the EcoFlow RIVER 2 to a power source and let it charge for at least one hour before attempting to turn it on again.

Consult technical support

1. Contact customer service

If none of the previous steps resolve the issue, it is recommended to contact EcoFlow's customer service for further assistance. Have information about your product ready, including the serial number and proof of purchase.

2. Consider a repair or replacement

Depending on the warranty and the nature of the problem, a repair or replacement of the device may be necessary. Customer service can guide you on the steps to take.

Future prevention

1. Use original accessories

Using original cables and adapters ensures optimal compatibility and reduces the risk of malfunction.

2. Avoid extreme environments

Protect your EcoFlow RIVER 2 from extreme temperatures, excessive humidity, and physical shocks to extend its lifespan. By following these steps, you increase your chances of resolving the issue with your EcoFlow RIVER 2 screen not turning on and preventing future similar incidents. Voir la version : English - Français - 中文 -