FixDeviceProblems.comWhat to do when your capsule coffee machine won't turn on or respond
It is frustrating to find that your capsule coffee machine, such as the Nescafé Dolce Gusto Krups Genio S Plus, won't turn on or respond. Before considering replacing it, several checks and solutions can be explored to resolve the issue.
Check the power supply
Check the power outlet
Make sure the power outlet is functioning properly by plugging in another device. If that device works, the outlet is operational.
Inspect the power cord
Examine the power cord of your coffee machine for any signs of damage or cuts. A damaged cord can prevent the machine from turning on.
Examine the machine's features
Energy-saving mode
The Genio S Plus is equipped with an eco mode that automatically turns off the coffee machine after 1 minute of inactivity. If your machine won't turn on, it may simply be in standby mode. Press the power button to reactivate it.
Descaling indicator
A LED descaling indicator may light up to signal the need for maintenance. If this indicator is on, perform descaling according to the manufacturer's instructions to ensure the proper functioning of the machine.
Perform regular maintenance
Descaling
Limescale can accumulate and affect the operation of your coffee maker. Regular descaling is essential to maintain its performance. Use products recommended by the manufacturer and follow the steps outlined in the user manual.
Cleaning components
Regularly clean the 0.8 L removable water tank, the capsule holder, and the drip tray. Proper maintenance prevents malfunctions and extends the lifespan of your machine.
Consult customer service
Warranty and repairability
The Genio S Plus benefits from a 15-year repairability commitment at a fair price, thanks to a network of 6,200 repairers worldwide. If the previous steps did not resolve the issue, contact customer service or an authorized repair center for assistance.
By following these tips, you will be able to identify and resolve common issues preventing your capsule coffee maker from turning on or functioning properly, while enjoying the advanced features of your Nescafé Dolce Gusto Krups Genio S Plus.