What to do if your Outin Nano won't turn on?

The Outin Nano is a portable electric espresso machine, perfect for coffee lovers on the go. With its ability to heat 50 ml of water from 25 °C to 92 °C in just 200 seconds and a pressure of 20 bars, it ensures optimal extraction with a rich crema, comparable to professional office machines. However, there may be times when your Outin Nano won't turn on. Here are the steps to diagnose and resolve this issue.

1. Check the battery status

1.1. Charge level

Make sure that the 7500 mAh battery is sufficiently charged. A depleted battery can prevent the device from turning on. Connect your Outin Nano to a power source using the supplied USB-C cable and let it charge for at least 4 hours. Note that the machine will not charge if you use a charger below 15 W (for example, the Apple 5 W charger).

1.2. Indicator lights

Observe the indicator lights on the device. If the power lights blink 5 times and the machine emits 3 beeps during use, this indicates that the power is too low. In this case, a full recharge is necessary.

2. Inspect the charging cable and adapter

2.1. Cable integrity

Examine the USB-C cable for any signs of wear or damage. A defective cable can prevent effective charging.

2.2. Adapter compatibility

Use a 5V/3A USB wall adapter to charge your Outin Nano. Using a lower power adapter may result in insufficient or no charging.

3. Perform a device reset

If, after a full charge, your Outin Nano still does not turn on, try resetting it. To do this, press and hold the power button for 10 seconds, then release. Wait a few seconds, then try to turn the device back on.

4. Contact customer service

If none of the previous steps resolve the issue, it is recommended to contact Outin's customer service. The Outin Nano comes with a 12-month warranty. In case of any issues with the product, including battery problems, during the one-year warranty period, they commit to replacing it with a new machine. You can reach them through their official website for further assistance.

5. Prevent future issues

5.1. Regular maintenance

Regularly clean your Outin Nano to ensure its proper functioning. Follow the instructions in the user manual for cleaning and maintenance.

5.2. Proper usage

Use only compatible capsules, such as Nespresso* Original pods, and follow the usage guidelines provided by the manufacturer. This ensures optimal performance and prolongs the lifespan of your device.

By following these steps, you should be able to resolve any power issues with your Outin Nano and continue to enjoy delicious espressos wherever you are.

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