FixDeviceProblems.comWhat to do if your Amazfit touchscreen is unresponsive?
Introduction to the unresponsive touchscreen issue
If you are experiencing a problem with the touchscreen on your Amazfit watch, it can be frustrating not to be able to interact with the various features of your device. Whether it's to track your physical activity, check your notifications, or adjust the settings of your smartwatch, a faulty touchscreen can seriously disrupt your daily use. Fortunately, there are several solutions to consider before thinking about replacing your watch.
Check the battery of your Amazfit
Before looking for more complex solutions, it is essential to check the state of your Amazfit watch's battery. If the battery is too low, the touchscreen may not respond properly. The Amazfit GTR 4, for example, offers an impressive battery life of up to 14 days, but a low charge can interfere with its functioning.
How to check the battery?
To check the battery, simply connect your watch to its charger. If the screen responds after charging, it means the battery was too low. If the screen remains inactive even after a full recharge, move on to the next step.
Restart the Amazfit watch
A simple and often effective solution is to restart the watch. Sometimes, a small software bug can prevent the touchscreen from responding. To restart your Amazfit GTR 4, press and hold the side button until the options menu appears. Select the option to restart the watch.
Why restart?
Restarting resets the ongoing processes temporarily and can resolve minor issues related to the watch's operating system.
Clean the touchscreen of your Amazfit
If the touchscreen remains inactive despite a charged battery and a restart, it is possible that dirt or fingerprints are interfering with its proper functioning. The Amazfit GTR 4 features a 1.43-inch AMOLED screen, which is particularly sensitive to fingerprints and dust.
How to clean the screen?
To clean your watch's screen, use a soft, slightly damp cloth. Avoid chemical products that could damage the screen. Also, make sure not to use abrasive objects that could scratch the surface.
Updating the software of your Amazfit watch
Software updates are crucial for maintaining the performance of your Amazfit watch. Sometimes, a touchscreen issue can be resolved through a system update. The Amazfit GTR 4 is compatible with the Zepp app, which allows you to manage the software updates for your device.
How to update your Amazfit?
Open the Zepp app on your smartphone and connect to your watch. Check if an update is available and follow the instructions to install the latest version. Outdated software may be the cause of touchscreen inefficiency, and an update could resolve this issue.
Factory reset of the Amazfit watch
If none of the previous solutions have resolved your issue, a factory reset may be necessary. This will restore the original settings of your Amazfit GTR 4, removing all custom configurations and saved data.
How to perform a factory reset?
To reset your Amazfit GTR 4, go to the settings menu on the watch and select "Reset watch" or "Restore factory settings." This action will revert the settings to default and may potentially fix touchscreen-related anomalies.
Contacting Amazfit support
If the problem persists despite all these steps, it is advisable to contact Amazfit technical support. They can provide you with additional assistance or direct you to an authorized repair center.
When to contact support?
Contact support if you have already completed all the steps mentioned above and the touchscreen of your Amazfit watch is still unresponsive. Support can diagnose the issue in more detail and check if a replacement is necessary.
Conclusion
An unresponsive touchscreen on your Amazfit GTR 4 or another model in the range can be frustrating, but most issues can be easily resolved with a few simple steps. Check the battery, restart your watch, clean the screen, update the software, and as a last resort, perform a factory reset. If none of these solutions work, Amazfit support is there to help you.