FixDeviceProblems.comTouchscreen of the Redmi Watch 3 Active unresponsive: what to do?
Touchscreen issue on the Redmi Watch 3 Active
If you recently purchased the Xiaomi Redmi Watch 3 Active and are experiencing a problem with the touchscreen not responding properly, don't panic! This kind of issue can occur for several reasons, but the good news is that there are simple solutions to try. The Redmi Watch 3 Active is a smartwatch equipped with a 1.98-inch AMOLED touchscreen, offering smooth navigation and clear display. However, a non-responsive screen can sometimes hinder the user experience. Here are a few steps to follow to resolve this issue.
Check the watch's condition
1. Clean the screen
The first step is to clean the screen of your watch. Fingerprints, dust, or even moisture residue can prevent the screen from responding correctly. Use a soft, dry cloth to wipe the screen of the Redmi Watch 3 Active. Make sure it is completely clean before trying again.
2. Check the watch settings
It is also important to check the settings of your watch. Go to the watch's settings menu and ensure that the touchscreen is enabled and functioning correctly. Sometimes, options like "Power Saving Mode" can disable certain touchscreen features.
Test the touchscreen functionality
3. Restart the watch
Restarting the watch is a simple yet effective solution for resolving software issues that may affect the touchscreen. To restart the Xiaomi Redmi Watch 3 Active, press and hold the side button for a few seconds and select the restart option. This can help reset the sensors and restore the touchscreen's responsiveness.
4. Check the battery
A low battery level can sometimes impact the performance of the touchscreen. The Redmi Watch 3 Active is equipped with a 289 mAh battery, offering up to 12 days of battery life under normal use. If the battery is low, recharge your watch before testing the screen again.
Advanced options
5. Reset the watch to factory settings
If none of the previous steps work, you can try resetting your watch to factory settings. This will erase all your personal data and restore the watch to its original state. To perform a reset, go to the watch settings, select "Reset" and follow the on-screen instructions.
6. Check for firmware updates
Software updates can sometimes fix bugs that affect the touchscreen's functionality. Make sure your watch is up to date with the latest firmware version. You can check for updates via the Mi Fit app or directly on the watch.
When to contact Xiaomi support
If after trying all these solutions, the touchscreen of your Redmi Watch 3 Active still does not work properly, it may be time to contact Xiaomi's technical support. The watch is covered by a warranty, and you may be eligible for a replacement or repair. To contact support, visit Xiaomi's official website and submit a support request.
Conclusion
Although touchscreen issues on the Xiaomi Redmi Watch 3 Active can be frustrating, there are several simple solutions to address them. By following the steps mentioned above, you should be able to quickly resolve this issue and regain a smooth user experience with your watch. If problems persist, remember to reach out to Xiaomi support for additional assistance.