FixDeviceProblems.comHow to reset your Fitbit Sense 2 in case of malfunction
The Fitbit Sense 2 is a high-tech health and wellness tracking device, offering advanced features such as stress tracking, multi-sport workout sessions, and continuous heart rate monitoring. However, like any electronic device, it may occasionally encounter malfunctions that require a reset. In this article, we will guide you through the steps to easily and effectively reset your Fitbit Sense 2.
Why reset your Fitbit Sense 2?
Your Fitbit Sense 2 may experience operational issues, such as system slowdowns, disconnection from the mobile app, or a battery that no longer charges properly. A reset can resolve these issues by restarting the device's internal system.
Common problems before resetting
- The watch is unresponsive to touch commands
- Tracking data is incorrect or missing
- Bluetooth connectivity issues with your phone
- The watch does not charge properly
Soft reset: Restarting the Fitbit Sense 2
Before performing a complete reset, it is advisable to attempt a soft restart, which can resolve many minor issues.
Steps to restart your Fitbit Sense 2:
- Press and hold the side button of your Fitbit Sense 2 for 10 to 15 seconds.
- When the Fitbit logo appears on the screen, release the button.
- Wait for the device to restart completely.
This restart will reset the system without losing your personal data.
Complete reset of your Fitbit Sense 2
If the soft restart does not resolve the issue, a complete reset may be necessary. This operation will erase all your stored data on the device and reset it to factory settings.
Steps to completely reset your Fitbit Sense 2:
- On the home screen of your Fitbit Sense 2, press the side button to access the main menu.
- Go to Settings and scroll down to About.
- In the device information menu, select Reset or Clear all data.
- Confirm your choice by pressing Yes.
Your Fitbit Sense 2 will restart and reset completely. You will need to set it up again as you did when you first used it.
What to do after a reset?
After resetting your Fitbit Sense 2, you will need to connect it to your Fitbit app and customize your settings. Here are some steps to follow to get started:
1. Connect your Fitbit Sense 2 to the Fitbit app
Make sure your device is paired with the Fitbit app on your smartphone to sync your health data, such as your physical activity, heart rate, and workout sessions.
2. Set your health tracking preferences
The Fitbit Sense 2 has several sensors to monitor your health, including a stress sensor, blood oxygen tracking, and body temperature tracking. Be sure to configure these settings according to your preferences.
When to contact Fitbit support?
If after a complete reset, your Fitbit Sense 2 continues to have issues, it is advisable to contact Fitbit support. The device may require repair or replacement, especially if it is still under warranty.
How to contact Fitbit support?
- Visit the official Fitbit website to access the support section.
- Use the live chat or email support option to resolve your issues.
- If necessary, request phone assistance for more complex problems.
Conclusion
Resetting your Fitbit Sense 2 is a simple solution to resolve many malfunctions. Whether you choose a soft restart or a complete reset, these steps will help you get your device up and running quickly. If problems persist, do not hesitate to contact Fitbit support for further assistance.
With its AMOLED touchscreen, stress measurement, and advanced health sensors, the Fitbit Sense 2 remains an ideal choice for those looking to closely monitor their well-being on a daily basis. Remember to keep your device updated to benefit from the latest software improvements and features.